FAQ
Frequently Asked Questions about our Pet Care Services
We know you may have questions about our pet sitting and dog walking services in North Haledon. That’s what this page is for! Below you will find answers to some of the most common questions we are asked. If you have a question we haven’t addressed, please contact us. We want to be sure all of your questions and concerns are answered before we care for your pets.
Where do we start?
If this is your first time using Wags Walks n Whiskers services, you will need to complete a client and pet profile in our portal with pertinent information. Then we will schedule a complimentary meet and greet with you and your pet(s). During the meet and greet, we introduce ourselves to you and your pets. We go over anything needed within your home such as where your dog/cat eats, and locations of all pet supplies. We will discuss your pet’s needs, habits and medical history and, of course, answer any questions you may have. Following a successful meet and greet it is ultimately up to you to decide whether or not you would like to use our services. All services are scheduled through the Time to Pet portal. (New clients can click here to set up an account on Time to Pet.)
(We do request that you try to schedule the meet and greet at least one week prior to the start of services.)
If a second meet and greet is requested, a regular visit charge will apply.
Do you recommend a certain number of visits per day while we are on vacation?
We recommend a minimum of 1 visit per day for cats and three per day for dogs. These services can be tailored to your pet’s needs.
Do we need to give you a key?
Yes! We always ask for two keys. We ask for two keys so that we always have a backup in case of an emergency. All of our keys are marked with the pets name only and keys are kept in a safe place with us while we are providing service. Extra keys are kept securely in our safe.
You are always welcome to give us a garage code, door key code or have us use a lock box. We will always ask for at least one backup key if you are choosing a garage code in the event of power failure.
Key pickup and drop off is not a service that we provide at this time. Clients who do not wish to keep keys on file may utilize our secure lock box drop off as well as schedule key pickups following service completion.
Are you fully insured?
Yes! Wags Walks n Whiskers is fully insured with Pet Care Insurance (Pleasant Grove, Utah) and you may request a copy of our policy at any time before or during your service period.
What is your reservation/cancellation policy for vacation sitting?
Vacation/Overnight bookings will not be confirmed until a 50% deposit has been submitted. Balance of payment is due on the first day of visits. Any cancellations received with more than seven days notice will have their deposit credited for future services, with 6 months expiration. Any cancellations for vacation bookings with less than 7 days notice will not be eligible for a refund or credit.
Can you accommodate last minute requests?
Depending on our schedule, we may or may not be able to accept last minute requests. Last minute fees may be added for pet care requests with 48 hour notice or less.
Do you provide boarding services?
Currently Wags Walks n Whiskers does not provide boarding services. All services are provided in our client’s own homes.
